According to the latest South African Telecommunications Sentiment Index, service providers still have a long way to go in meeting consumer expectations.
The study was conducted by DataEQ in partnership with Deloitte Africa.
The findings further reveal that consumers dislike the telecoms industry the most, compared to how they feel about the banking, insurance, and food retail industries.
This is despite the telecoms industry’s work to augment its network capacity with additional fibre and wireless deployments last year.
Liska Kloppers, a telecoms lead at DataEQ explains further.
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